About the IT Help Desk
Required MyVCCS/MyNOVA Portal Upgrade
Starting August 12th, the VCCS will begin to upgrade to the MyVCCS/MyNOVA portal in two phases. Phase One will involve all NOVA Faculty and Staff. Phase Two is scheduled to begin on or about October 7th and will affect all NOVA students.
This update will present users with a new login portal. While the process should be seamless, there are a few notable aspects that everyone should be aware of:
- New users will need to go through a new account claiming process in order to setup the Multi-Factor Authentication (MFA). Clear directions will be provided to new users to help self-guide through the process.
- Current MFA options will automatically migrate to the new portal with the exception of Push MFA.
- Any existing users currently using Push MFA will need to go through the One-Time Passcode (TOTP) MFA setup, then the account claiming process in order to re-establish the MFA. Directions will be provided when you login to the new portal.
- The term “WebAuth” has been changed to reflect Security Keys (FIDO keys, Titan keys, etc.) and Passkeys more accurately.
- Dual Enrollment students will need to pick 3 pictograph pictures instead of 1 for improved security.
- Pictograph MFA will remain disabled for all non-Dual Enrollment users.
- Email MFA will remain disabled for all NOVA Faculty, Staff, and Students for improved security.
- Minimum password character length will be increased to 14 characters. Anyone using a password less than 14 characters long will be required to update their password to comply with the new security policy.
- Users that are associated with multiple colleges may be migrated to the new login portal before the NOVA migration date and will be subject to the new login portal requirements.
Please contact the IT Help Desk if you have any questions.
The IT Help Desk provides front-line technical support to all NOVA students, faculty, and staff. We are advocates committed to resolving the technology issues affecting students and employees and providing detailed resolutions and general systems information.
Reset Password or Unlock Account
Here are the online tools to reset and unlock your MyNOVA and NVCC (network/email) accounts. We encourage all NOVA students, faculty, and staff to use these tools to resolve any account issues before calling the IT Help Desk to avoid waiting in long queues to speak with a Help Desk Analyst.
MyNOVA Password Reset NVCC Password Reset
MyNOVA Multi-Factor Authentication (MFA)
All users must enroll in Multi-Factor Authentication (MFA) to access Canvas, SIS, and other critical myNOVA tools.
There are three methods for MFA using your mobile device:
If you successfully set up MFA but fail authentication twice, please wait 15-20 minutes before you reattempt or risk account lockout.
Options for individuals who do not possess a smartphone, cell phone, or other mobile device are still being researched by VCCS. We will make this information available as soon as we can.
Contact Us
Monday - Friday: 8:00 a.m. - 5:00 p.m.
Toll Free: 855.259.1019
Phone: 703.426.4141
NOVA Services Portal
NOVA Services Portal After-Hours Login Support - use this link if you are experiencing issues accessing the NOVA Services Portal outside of normal business hours and we will respond the next business day.
Virginia Relay (Deaf/TTY Communication Services)
Prior to Contacting the IT Help Desk
We have been experiencing issues with users not being able to sign in after changing their password. If you experience this issue, please close all browser windows and try again. If that does not work, login using your username in ALL CAPS. Example: enter bbb123 as BBB123.
Need to reset your myNOVA password? You can often reset it yourself, and avoid waiting on hold for an agent by clicking on the "Forgot Password" link on the myNOVA login page.
If you are unable to reset your password using the "Forgot Password" link, you can call the IT Help Desk for assistance. Please have the following information available:
- Your StudentID or EmplID
- Your SSN if you do not know your StudentID or EmplID
- Your myNOVA username if available
Local Telephone: 703.426.4141 Toll-Free: 855.259.1019 (outside of Northern Virginia)
When calling the IT Help Desk, please listen carefully as the options have recently changed.