Preparing for a Visit to the Office of the Ombuds
Drs. Kamara and Addison are happy that you want to utilize the services provided by the Office of the Ombuds. For a successful visit, we have compiled suggestions that may help guide your visit and allow you to express your concern(s).
- Identify the Issue: Clearly define the problem or concern you want to address. Be specific about the details and how it affects you and others.
- Control Factors: Consider what aspects of the situation you have direct control over. This might include your actions, responses, and any resources you can leverage.
- Recommend Improvements: Think about practical changes that could help resolve the issue. These could be process/procedure improvements, policy changes, or added resources.
- Identify Barriers: Reflect on any obstacles that might be contributing to the problem. These could be systemic issues, communication gaps, or resource limitations.
- Ideal Resolution and Alternatives: Visualize your perfect outcome and consider acceptable alternatives. This helps in being flexible and finding a mutually agreeable solution.
We look forward to a healthy discussion and determining an acceptable resolution!