| HELP DESK SUPPORT
Career Studies Certificate AL, AN, LO, WO
Purpose: This certificate in Help Desk Support is designed
for persons seeking employment in a technical support center and
for those presently employed who desire to update their skills
in the help desk field. This curriculum will prepare students
for employment as help desk specialists/technicians, desktop support
specialists and technical support specialists. Upon completion,
graduates are prepared to study for the A+ and Microsoft Certified
Desktop Support Technician (MCDST) certifications.
Credits
|
|
One Year
|
1st Semester
|
2nd Semester
|
|
|
|
1ENG
|
|
Elective
|
3
|
|
|
ITE
|
115
|
Intro to Computer Applications and Concepts
|
3
|
|
|
ITE
|
180
|
Help Desk Support Skills
|
3
|
|
|
ITE
|
181
|
Technical Training Principles
|
3
|
|
|
ITN
|
101
|
Introduction to Network Concepts
|
3
|
|
|
|
|
ITE
|
131
|
Survey of Internet Services
|
|
1
|
|
|
ITE
|
182
|
User Support/Help Desk Principles
|
|
3
|
|
|
ITN
|
106
|
Microcomputer Operating Systems
|
|
3
|
|
|
ITN
|
107
|
Personal Computer Hardware and Troubleshooting
|
|
3
|
|
|
ITN
|
114
|
Windows XP Professional
|
|
3
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Total Credits/Semester
|
15
|
13
|
Total Credits for the Career Studies Certificate in Help
Desk Support = 28.
IT courses for this curriculum may not be more than 10
years old unless approved by Division Dean.
All first-time students must take a one-credit Student
Development (SDV) course prior to enrolling in their 16th credit
at NVCC.
1 ENG 115 Technical Writing OR ENG 131 Technical Report Writing
OR SPD 110 Introduction to Speech Communication OR SPD 126 Interpersonal
Communication is recommended.
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