College Catalog Programs of Study 2016-2017

INFORMATION SYSTEMS TECHNOLOGY
IT Technical Support

Career Studies Certificate

Offered through WO

CIP Code: 11.0101

Purpose: This career studies certificate is designed for persons seeking employment in a technical support center and for those persons employed who wish to update their skills in the help desk field. This curriculum will prepare students for employment as help desk specialists/technicians, desktop support specialists, and technical support specialists. Upon completion, graduates are prepared to study for the A+ Certification with Help Desk Specialization.

Credit for Prior Learning:Students in this program may be eligible for credit for prior learning. See an academic advisor or counselor for further information.


One Year			Credits
1st Semester
ITE	115	Introduction to Computer Applications and Concepts	3
ITN	106	Microcomputer Operating Systems	3
ITN	107	Personal Computer Hardware and Troubleshooting	3
Total			9
2nd Semester
ITE	180	Help Desk Support Skills	3
ITE	182	User Support/Help Desk Principles	3
Total			6
Total credits for the IT Technical Support Career Studies Certificate=15

IT courses used for this program may not be more than 10 years old, unless approved by academic dean.