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Past Outages
| July - August, 2008 Archive |
VCCS Scheduled Outage: My VCCS, Student Email, Online Admissions App Beginning 12:00AM, Thursday, October 2, 2008, and ending 3:00AM, October 2, 2008, VCCS engineers will be performing scheduled maintenance and upgrades to the Directory Services database server. As a result, users will be unable to access My VCCS, Student Email and the Online Admissions application during the 3-hour outage window. My.VCCS (NovaConnect) Outage - RESTORED | posted 8/25/2008, 2:50p.m. VCCS has added 4 new servers to handle the load of 12 colleges starting fall today. Systems came back on line a little before 1 pm and performance is expected to improve throughout the afternoon. My.VCCS (NovaConnect) Outage | posted 8/25/2008, 11:00a.m. My.vccs (NovaConnect) is currently unavailable. VCCS Engineers are working to resolve the problem. During the outage period users can access Blackboard and Student Email through the following URLs: Loudoun Campus \ Reston Center: Power Outage - UPDATE | posted 8/19/2008 At this time, Loudoun Campus (LO) and Reston Center are without network and telephone services as a result of the power outage that occurred at LO this afternoon. ITSS Engineers continue to work to resolve the problem. Currently, there is no estimated time to restoration of services. Loudoun Campus: Power Outage | posted 8/19/2008 Loudon Campus is currently experiencing intermittent network and telecom services as a result of a power outage. ITSS Engineers are currently investigating the cause of the outage. There is no estimated time to resolution of this issue at present. We will send an update when we receive additional information. Blackboard 7: Scheduled Outage 10PM Sat, 8/9/08 - 10PM Sun, 8/10/08 Beginning Saturday, August 9, 2008 at 10:00 PM, and ending on Sunday, August 10, 2008 at 10:00 PM, VCCS will be performing upgrades to Blackboard 7. Blackboard 7 will not be available to users during this 24-hour outage period. Manassas Campus: Network Outage in Progress - RESOLVED | posted 7/21/208 ITSS Engineers and campus support personnel have resolved the network outage at Manassas Campus. All network services including email, internet and telecoms, have been restored. Manassas Campus: Network Outage in Progress | posted 7/21/208 Manassas Campus is currently experiencing a network outage. All network services, including internet and email are not available at this time. Campus Support is working with B&G to determine if the outage is the result of a power loss. There is currently no estimated time to restoration of network services. Alexandria Campus: Network Outage Notice, Sunday July 13 The Alexandria Campus network will be unavailable during multiple periods of time between 8am and 2pm this Sunday, July 13, so that 2 new Uninterruptible Power Supplies can be installed to replace older equipment in the main communications room and the server room.
For anyone who is on campus during that time on Sunday, computers and phones will be affected. Computers will not be able to access the Internet, e-mail and local resources, and the phones will also be unavailable Online Admissions Scheduled Outage: 8PM, Mon, 6/30/08 - 9PM, Thu, 7/03/08 Beginning today, Monday, June 30, 2008, and ending Thursday, July 3, 2008, VCCS will be performing setup changes and application updates to the Online Admissions servers. As a result of this maintenance, Students and Online Admissions Staff will not be able to access the Online Admissions application for one hour on each of these four (4) days between 8:00PM and 9:00 PM. |
| June, 2008 Archive |
Woodbridge Campus Power Outage: Closed Monday, 6/23/2008 As a result of sever weather, Woodbridge Campus (WO) has experienced a power outage. There are currently no services available. WO will be closed for the remainder of today, Monday, June 23, 2008. All classes and other activities have been discontinued for this evening. VCCS: Interruption of Applications Services - AIS UPDATE | Posted 6/19/2008 9:50am VCCS Engineers are continuing to work on restoration of all affected applications. AIS users, who already have AIS access, can use the following URL: http://f89.vccs.edu At the login screen you will use one of the following: Your current AIS username and password VCCS: Interruption of Applications Services | posted 6/19/2008 8:45am VCCS is currently experiencing network problems affecting My VCCS, Student Email and Blackboard. During the outage period, Blackboard users can access Blackboard through the following URL: http://learn.vccs.edu. Student email can be access using the following URL: email.vccs.edu. You may also be able to access SIS 8.9 by logging in directly via the following URL: https://sa89.vccs.edu. However, we have reports that some users are not able to get in, and those who are getting in find the service running slowly and\or timing out. VCCS Engineers are aware of the problem and are working to resolve the issue. There is currently no estimated time to restoration of services. Scheduled VCCS Network Outage: 12AM, 6/19/08 - 2AM, 6/19/08 | posted 6/18/2008 6:650pm Beginning 12:00AM, Thursday, June 19, 2008, and ending 2:00AM, Thursday, June 19, 2008, VCCS will be performing maintenance to their network. All VCCS applications, including Blackboard, the VCCS web, My VCCS and Student Email, may be intermittently unavailable at any time during the 2-hour outage window. Annandale Campus - Power Outage: Closed This Evening | posted 6/16/2008 As a result of severe weather, Annandale Campus has lost power and will be closed for the remainder of today. There will be no evening classes or other activities at Annandale Campus today Woodbridge Campus: Will Open At 10 AM Today | posted 6/5/2008 8am Woodbridge Campus (WO) is currently without power as a result of yesterday’s severe storms. WO will open at 10:00 AM this morning, Thursday, June 05, 2008. Reston Center: Closed Due To Power Outage | posted 6/4/2008 6:45pm Reston Center is experiencing a complete power outage as a result of the sever weather. There are currently no services available at Reston Center. There will be no classes or other activities for the remainder of today at Reston Center. Woodbridge and Medical Education Campus: Closed Due to Severe Weather | posted 6/4/2008 4:30pm Woodbridge and the Medical Education Campuses (MEC) have been closed for the remainder of today due to sever weather conditions. There will be no classes or other activities at Woodbridge Campus or the MEC this evening. Woodbridge Campus: Network Outage in Progress – RESOLVED | posted 6/3/2008 10:30am ITSS Engineers have resolved the network outage at Woodbridge Campus. All email, internet, telecom and other network resources have been restored and are currently available at Woodbridge Campus. Woodbridge Campus: Network Outage in Progress | posted 6/3/2008 8:45am Woodbridge is currently experiencing a complete network outage resulting from the campus’ power conversion last night. There are no services available at Woodbridge campus at this time. ITSS Engineers are en route to Woodbridge campus to work on the problem. Restoration of services at Woodbridge is expected within the hour. |
May, 2008 Archive |
VCCS Website: Outage in Progress | posted 5/29/2008 2:00pm The main website for VCCS is currently not available. VCCS Engineers are investigating the issue. There is currently no estimated time to restoration of the VCCS web site. ERROR MESSAGE: Enrollment Transaction – RESOLVED | posted 5/28/2008 7:30am VCCS has resolved the problem that caused an error message yesterday when users attempted to enroll students via the Enrollment Request and Quick Enroll pages. If you experience continued difficulty with student enrollment, please call the IT Help Desk. ERROR MESSAGE: Enrollment Transaction | posted 5/27/2008 3:00pm Students are able to enroll and drop through Self Service without any problems. Staff members, however, are receiving the following error message on the Enrollment Request and Quick Enroll pages: VCCS has been notified of this issue and ITS Engineers are working to resolve the problem. There is currently no time to resolution. IT Service Interruption Alert: Service Restored | posted 5/23/2008 11:00am VCCS has resolved the problems that affected student email access over the past few days for some users. Student email is now available on all servers. Outage In Progress: Student Email - UPDATE | posted 5/22/2008 5:00pm VCCS continues to work with Mirapoint to resolve the problems that are affecting student email for some users. As part of the repair procedure, single sign-on from My VCCS into email has been temporarily disabled. Users who are not on an affected mail server, and who were able to access their student email today, can still access their student email accounts by going to https://email.vccs.edu and logging on with their My VCCS username and password. Outage In Progress: Student Email | posted 5/22/2008 VCCS reports that, currently, some students may not be able to access their email. VCCS Engineers are working with the vendor, Mirapoint, to resolve this issue. There is currently no time to resolution. IT Service Interruption Alert: Service Restored| posted 5/21/2008 Outage in Progress: Student Email | posted 5/21/2008 Reston Center: Power Shutdown Friday, May 16, 5PM – Monday, May 19, 8AM Reston Center will be performing electrical maintenance beginning Friday, May 16, 2008 at 5:00 PM and ending Monday, May 19, 2008 at 8:00AM. As a result, Reston Center will be without power during the maintenance window. Power Shutdown: Annandale Campus, Thursday, May 15 2AM – 7AM Dominion Power has informed us that they will shut down power to the Annandale Campus on Thursday morning, May 15, 2008 from 2:00 AM – 7:00 AM. As a result of the power shutdown, there may be some intermittent outages to email and local resources on the Annandale Campus. The college website will be remain available from the back-up location. The power will be restored to the campus by 7:00 AM. Outage Comcast Cable Channels: Alexandria 72, Arlington 73 | Posted 5/8/2008 Annandale Campus: Morning Network Problems - RESOLVED | Posted 5/6/2008 This morning at approximately 6:30 AM, Annandale Campus experienced a series of network outages that affected internet, email and telephone services. ITSS Engineers resolved the network issues by 7:30 AM. All internet, email and telephone services have been restored. If you have any problems accessing NVCC network services, please contact the IT Help Desk. NVCC - All Campuses: Verizon Network Issues – RESOLVED | Posted 5/3/2008 Verizon has resolved the problems that resulted in Friday evening’s network outages. All NVCC internet, email and inter-campus telephone services have been restored. If you experience any continued difficulty in accessing NVCC network services, please contact the IT Help Desk. |
April, 2008 Archive |
AIS Production experienced an interruption in service, approximately at 12:30 PM, 04/16-2008. ITS engineers are currently investigating the issue. Scheduled Outage Notice: SIS 8.9 (NovaConnect) 04/19/2008 11:00 PM - 04/20/2008 10:30 AM Beginning Saturday, April 19, 2008 at 11:00 PM and ending on Sunday, April 20, 2008 at 10:30 AM, VCCS users will be unable to access the SIS 8.9 (NovaConnect) environment. ITS Engineers will be applying Maintenance Pack 10. Estimated Downtime: 11.5 hours Service Restored: Blackboard 7 Production on 04/14/2008 04:05 PM Date of Interruption: Blackboard 7 Production; Interruption of Service on 04/14/2008 04:05 PM Blackboard Outage AIS Production Interruption of Service The AIS Production database experienced archive log problems this morning resulting in it not being available for use. Loudoun Campus: Intermittent Voicemail Outages - Loudoun Campus continues to experience sporadic voicemail problem from yesterday’s network outage. ITSS Engineers are working to resolve the problem. There is currently no estimated time to resolution. Loudoun Campus: Intermittent Network Outages - RESOLVED ITSS Engineers has resolved Loudoun Campus intermittent network, email and internet outages. All systems are available. Loudoun Campus: Intermittent Network Outages At about 2:20 pm this afternoon, Loudoun Campus began experiencing intermittent network, email and internet outages. ITSS Engineers are working to resolve the problem. We will send an update when we have additional information. Scheduled Outage Notice AIS Production - 04/05/08, 7AM - 04/05/08, 5PM Beginning Friday, March 4, 2008 at 7:00 AM and ending Friday, March 4, 2008 at 5:00 PM, VCCS Engineers will be performing storage maintenance on the AIS production environment. AIS will not be available during this 10-hour outage window. |
March, 2008 Archive |
Web Maintenance from 6PM to 12AM 03.25.08 | Posted 3.25.08 6:00 p.m. The new NOVA website will be going live this evening. You may experience intermittent short periods of down time this evening while this process is taking place. We hope you are pleased with our fresh face. The NOVA website URL will remain http://www.nvcc.edu Shared Resource Domain (SRD UT21 Outage Scheduled Outage: Student Email, VCCS Web, AIS, SRD (UT21), Apply For Admission - Thur, 3/20, 12AM - 4AM Posted 03.19.08 | 2:45 PM - COMPLETED Beginning Thursday, March 20, 2008 at 12:00 AM and ending on Thursday, March 20, 2008 at 4:00AM, VCCS will be performing maintenance on the following systems: Student Email, VCCS Web, AIS, SRD (UT21), Apply For Admission. As a result, users may experience a brief outage of these systems anytime during the 4-hour maintenance window. Additionally, although no service interruptions are anticipated, some maintenance work will also be done on SIS 8.9 (NovaConnect) during this period.
Annandale Campus: Remote Network Outage
Annandale Campus: Remote Network Outage Annandale Campus Remote Network Outage As a result of Annandale's remote network outage issues, email access has been affected at all NOVA campuses. Pitney Bowes and ELI have also reported that they do not have telecom services (telephone, fax). Power Outage: JSRCC Western Campus VCCS SRD Currently offline - RESOLVED Scheduled Network Outage: Piedmont Community College and Blue Ridge - COMPLETED Scheduled Power Outage: Arlington CTR. Sat, 3/15/08, 7AM - 3 PM
Resources25: Unavailable Thur, 3/8/08, From 7AM - 8AM Scheduled Outage: Internal Library System 3/8/08, 7:30PM – 3/9/08, 1:00PM cheduled Outage: Blackboard 7 - Thur, 3/6/08, 12:01 AM - Thur, 3/6/08, 5 AM Manassas Campus: Intermittent Network Interruptions Posted 03.04.08 | 5:30 PM NVCC Email Experiencing Intermittent Service Interruptions- RESOLVED UPDATE: Posted 03.03.08 | 11:20 AM |
Feb, 2008 Archive |
Power Outage: Medical Education Campus: Closed, Today, Fri, 2/29/08 Scheduled Outage: SIS 8.9, Blackboard, NovaConnect, Student Email and AIS - Thur, 2/28/08, 12:00 AM - Thur, 2/28/08, 2:00 AM Posted 02.26.08 | 11:00 AM - Completed Beginning Thursday, February, 28, 2008 at 12:00 AM and ending on Thursday, February 28, 2008 at 2:00 AM, VCCS network engineers will be upgrading the router software. As a result, SIS 8.9 (NovaConnect), Blackboard, MyVCCS, Student Email and AIS will not be available during this 2-hour outage period. Scheduled Outage: NovaConnect, Student E-Mail, MY VCCS, AIS and Blackboard: Thursday, 2/21, 12:01AM - Thursday, 2/21, 4AM - Completed Posted 02.20.08 | 8:00AM VCCS Engineers will be updating the core network beginning Thursday, February 21, 2008 at 12:01 AM and ending Thursday, February 21, 2008 at 4:00 AM. All VCCS applications, including NovaConnect (SIS 8.9), My VCCS, Online Application, Student E-mail, Blackboard, AIS, etc. will be unavailable during this 4-hour outage window. Service Restored: MainFrame Applications - Closed Outage In Progress: MainFrame Applications Scheduled Outage - Blackboard: 2/14/08, 12:01AM - 2/14/08, 2AM
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Jan, 2008 Archive |
Scheduled Outage Notice: AIS Production, 2/02/08, 3:30 AM - 2/03/08,10PM SWCC Experiencing Network Outage - Restored Power Outage : Manassas Campus - Resolved VCCS Network: Service Interruption – Closed VCCS engineers have resolved the network problems that were responsible for the intermittent outages of NovaConnect (SIS 8.9), student email and Blackboard. At this time, all services should be readily available to users. If you experience continued connectivity issues, please contact the IT Help Desk VCCS Network: Service Interruption Woodbridge External Telephone Service Outage Woodbridge Campus is currently unable to receive external telephone calls. Intra-campus calls are going through. Verizon is working with Woodbridge Campus support to resolve the problem. There is currently no estimated time to resolution. Notice From The VCCS College Closings and Delays for Wednesday, January 23, 2008:
Inclement Weather Closings Due to the Inclement Weather Condition today January 17, 2008 some of the colleges have closed and cancelled day/night classes. Scheduled SIS 8.9 Outage: 1/20/08, 6:30AM - 10:30AM Sporadic NVCC Network Outages: All Campuses - Resolved Blackboard: Slow Response - Resolved Blackboard 7 Production has been performing slowly today. It has received an approximate 40% usage increase over the peak hours for the Fall 2007 semester. VCCS Engineers believe that they have tracked the problem down to a portal module. They have disabled this module and the problem is gradually resolving itself. However, Blackboard performance is still somewhat slow and VCCS Engineers are continuing to work on improving performance. Blackboard Update If you are taking a Spring 08 course that will use Blackboard, you will not be able to access any Blackboard Spring 08 courses until after January 10. AIS Password Reset Issue - Resolved The issues related to AIS user password resets failing with blank pages in browser windows and AIS security page problems in MyVCCS should be fixed now. Corrective measures were made at 11am Friday morning and current reports indicate that the issue are resolved. AIS Password Reset Issue VCCS is experiencing an AIS password reset problem. AIS users who have either forgotten their password, or had it expire, are currently unable to reset their passwords. VCCS Engineers are aware of the problem and are looking for its root cause and solution. As a temporary work-around, VCCS is resetting the flag which indicates a password has expired to allow for an extra 20 days of password activity. This will prevent passwords from expiring while the problem is being worked on. For users who have forgotten their password, please call the IT Help Desk. The IT Help Desk will notify VCCS on your behalf and follow-up with you pending their recommended remediation
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Dec, 2007 Archive |
Outage: IT Help Desk Telephones - Resolved The IT Help Desk is currently experiencing a telephone outage. ITSS Engineers are working to resolve the problem. If you need to enter a support request during this outage, please send an email to ithelpdesk@nvcc.edu. IT Help Desk Holiday Closing If you experience problems accessing your Blackboard courses, please check your student email for important information. The IT Help Desk will be closed for the winter break beginning Saturday, December 22, 2007 through Wednesday, January 2, 2008. If you have a support issue during this time, you may send an email to ithelpdesk@nvcc.edu. On Thursday, January 3, 2008, we will resume our normal hours of operation: Monday through Friday, 8AM to 9PM. And, Saturday, 8AM to 5PM. The IT Help Desk wishes you a safe and happy holiday season. The Blackboard 7 outage originally scheduled for today, 12:00 PM to 01:00 PM has been rescheduled for today, 6:00 PM to 7:00 PM. - Closed Blackboard 7 will not be available during this scheduled outage window. Adjusts are being made to monitoring and load parameter on new the blackboard application servers. Dates and Time of Outage: 12/14/2007 06:00 PM - through - 12/14/2007 07:00 PM We appreciate your cooperation and patience during this Scheduled Service Outage. AIS Production Outage: Saturday, 12/15, 3:30AM - Sunday, 12/16, 2:00PM - Closed Beginning Saturday, December 15, 2007, 3:30AM through Sunday, December 16, 2007, 2:00PM, VCCS Engineers will be performing upgrades to the AIS Production application. As a result, users will be unable to access AIS Production during this 34 and one-half hour outage window Blackboard 7 Outage - Resolved |
Nov, 2007 Archive |
Student Email Outage - Resolved Notice to All Faculty and Staff: Throughout this 100-hour maintenance window, there is an estimated downtime of 4-hours per mailbox during which users may not be able to access their mailboxes. If you are unable to access your mailbox at any time during the outage period, please wait 4-hours before trying to access your mailbox again. Inbound email will not be affected by this mail server maintenance. Woodbridge Campus Inbound Telephone Outage - Resolved
This morning Loudoun Campus experienced an outage in telephone service. All telephone service has been restored to the campus, except at one location due to switch problems. Engineers are working to resolve the switch issue.
Annandale Campus experienced a network power outage this morning that affected all services in the computer core including email, telecom and internet service. As of 10:30 AM, all services have been restored. ITSS Engineers will be monitoring the systems for the remainder of the day. If you experience any continued problems with these services, please call the IT Help Desk. |
Oct, 2007 Archive |
Scheduled SIS Production Outage: Sat, Nov. 3 - Sun, Nov. 4 VCCS will be performing scheduled maintenance on the SIS Production environment beginning 10:00PM, Saturday, November 3 and ending 12:00PM, Sunday, November 4, 2007. As a result, NovaConnect (SIS 8.9) will be unavailable during this 15-hour outage window. Water Leak at Annandale Campus CG Building Updated 10.16.07 | 9:00AM Posted 10.12.07 | 9:40AM
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Sept, 2007 Archive |
Scheduled Student Email Outage: Thursday, 9/27, 3AM – 4AM On Thursday, September 27, beginning at 3:00 AM and ending at 4:00 AM, VCCS will be performing maintenance on the Student Email system. As a result, VCCS students will be unable to access email during the 1-hour outage window. Main Frame / VITA website Outage SIS 8.9 Scheduled Outage: Saturday, 9/15, 4AM - 6:30AM On Saturday, September 15, 2007, VCCS will be performing maintenance on SIS 8.9 (NovaConnect) between 4:00 AM and 6:30 AM. NovaConnect will be unavailable during this two and a half-hour outage period. Blackboard users will be able to access Blackboard through http://learn.vccs.edu. Alexandria Campus: Incoming External Call Service Outage Verizon has restored incoming external (703-845-XXXX) call service. There is still some residual outage of analog telephones and Fax machines. Posted 9.10.07 | 9:34AM As a result of a weekend water leak in the Alexandria Campus main communication room, the electronic cabinets have been disabled. There is currently no incoming or outgoing Fax service; and, no incoming external call service. Alexandria does have incoming, inter-campus 5-digint (1-XXXX) dialing service, however. Verizon has been notified and campus engineers are awaiting their assessment.
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